Guarantee Terms

What the guarantee covers

If the same fault comes back within the guarantee period after a completed service, we will send a technician for a free re-service. The period starts on the day the job is completed.

How to claim

• Open Track booking on our website and enter the mobile number you booked with.
• Find the completed job and choose Claim a free re-service. Tell us what is wrong.
• We review the claim. If it is approved, we book a technician, usually the one who did the original job, and message you the time. If it is declined, we tell you why.

The free re-service

• There is no service charge for the re-service.
• You can claim one free re-service for each job. A declined claim can be raised again while the guarantee is still running.
• A free re-service does not start a new guarantee period.

What is not covered

• A different fault from the one we repaired.
• Damage from misuse, dropping, water, pests, power surges or fire.
• Repairs or changes made by someone else after our visit.
• Claims made after the guarantee period has ended.
• Spare parts are covered by the maker's own warranty, where there is one. Parts needed for a different fault are charged.

Our decision

We may need to look at the appliance before deciding. Our decision on a claim is made in good faith, and you can call us if you disagree.

Contact

Pleasure Cooling Care, Bareilly, Uttar Pradesh. Phone 6395197294, email moinansari6395@gmail.com.